Customer Service

Shipping Policy

HipstaMart Print Lab ships all standard shipping orders via USPS (United States Postal Service). Detailed order tracking can be obtained by logging in to your account.

Orders are shipped as soon as they are printed and packed (typically within 1-3 business days of being ordered) and standard domestic shipping takes 3-10 days (depending on your distance from southern California).

We also now offer International Shipping to the following countries:

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Ascension
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia-Herzegovina
  • Botswana
  • Brazil
  • British Virgin Islands
  • Brunei Darrusalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Channel Islands
  • Chile
  • China
  • Colombia
  • Comoros
  • Costa Rica
  • Cote D'ivoire
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech Republic
  • Democratic Republic Of The Congo
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • East Timor
  • Ecuador
  • Egypt
  • El Salvador
  • England
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • North Korea
  • Northern Ireland
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pago Pago
  • Pakistan
  • Palau
  • Palestinian Territory
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn Island
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Republic Of The Congo
  • Reunion
  • Romania
  • Russia
  • Rwanda
  • Saint Croix
  • Saint Helena
  • Saint John
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Pierre and Miquelon
  • Saint Thomas
  • Saint Vincent and the Grenadines
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Scotland
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovak Republic
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia
  • South Korea
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Tinian
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Truk
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • US Virgin Islands
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam
  • Wales
  • Wallis and Fortuna Islands
  • Western Sahara
  • Western Samoa
  • Yemen
  • Yugoslavia
  • Zambia

Shipping can take between 5-20 business days for international orders.

Return Policy

HipstaMart has an all sales final – no returns policy. If however you have a problem or are unsatisfied with your order in any way, please don’t hesitate to file a support request.

Other Questions

For all other questions and concerns, please utilize our online customer support forum at Get Satisfaction.

 

Meet the Staff

The HipstaMart Print Lab resides in a wonderful photo lab in sunny Santa Barbara, California. Color Services does some wicked awesome work, and their owners are equally as awesome.

Gabe

Gabe Cano

I’m Gabe and I’m one the owners of Color Services. My role at the lab is more on the administrative side. I’m here to support the print techs and customer service. I also manage the lab’s workflow so that we are able to make the best prints possible. Like everyone else that works here at the lab, I love photography too. Although I went to a very technical photography school, I’m fanatical about lo-fi cameras. I love pinhole cameras, Holgas, Dianas and of course...everyone’s favorite....Hipstamatic!

Glen

Glen Hodges

My name is Glen and I am one of the owners of Color Services and have been involved in photography and the lab business for 30 years. My role is more administrative which includes being sure the bills are paid and dollars are in the bank account. I help out in customer service when the need arises. I oversee the daily quality control of all our processing chemistry to be sure everything stays within tolerances to ensure we make beautiful prints. I am passionate about photography and feel fortunate to work in a profession that I love. The first camera I owned was a Kodak 126 instamatic. After that I graduated to a 35mm SLR and a few years later to a Hasselblad which I still use today. But the Hipstamatic has become my favorite camera allowing me to capture some amazing images on my hiking treks.

Greg

Greg Lawler

My name is Greg Lawler. I like my bees and my job and my kids and my friends and my wife but most of all I like my Hipstamatic.

Linda

Linda Wright

I’m Linda, and I’ve worked at Color Services for 20 years doing Customer Service, graphic design, marketing projects, and anything else that comes my way. I enjoy being part of each new direction that photography takes...from film...to digital...to Hipstamatic! I especially love the way photographs foster creativity. My personal passion is writing books, and I use lots of photographs to illustrate my ideas. My most popular book, "Toilet Paper Origami", has ranked 4th among the 10 strangest books in the English language!

James

James Hanna

My name is James, I am a recent graduate of photography school in Santa Barbara, California. I love being on my bike,near the ocean and mountains, so Santa Barbara is perfect. My passion is art, whether I am working on my photography, or experiencing other art. Being able to print your Hipstamatic images is exciting to me because I get to see your art while traveling with you where ever your photography takes me.

Patrick

Patrick Patterson

My name is Patrick, I was born and raised in Santa Barbara, and graduated from California Lutheran University, in Thousand Oaks, with a degree in Multimedia. I am a proponent of all things technology and design related, with passions in photography and graphic design. The Holga 120N was my first film camera, so its awesome to see technology tribute these old cameras, and mimic the old style photography. The colors of the Hipstamatic prints are what draw me to them, the vivid greens and oranges make each picture original, and fun to print.

 

Meet the Minions

The HipstaMart Print Minions are tasty bits of software that help and guide you through the process of placing on order on HipstaMart.com. Learn more about these one-eyed wonders below.

Kaimal

Dr. Kaimal, Factory Superintendent

Greetings loved ones, I’m Dr. Kaimal, and I want to take you on journey. Me and my brigade of software minions are here to support every need of you, the customer. We’re here to make it as easy as possible for you to get your prints from your Hipstamatic to your door. This is my team...

Roboto

Robo-Panda, Receiving Department

I, Robo-Panda, make sure that all of your orders make it from your Hipstamatic to our magic factory. Once we have your order, I personally make sure that it makes it through the print baking process as quickly as possible.

Helga

Madam Helga, Shipping Department

Howdy folks, I’m Helga. I handle print shipping and make dang sure that you are able to track your packages as they come out of the machines, all the way to their destinations. It sure makes my day when we can get your prints in and out of the factory as quickly as possible.

Jimmy

Lil’ Jimbo, Master Print Baker

Hey ya’ll -- I’m Jimmy, but my friends call me Lil’ Jimbo. Once your order makes it’s way to the factory, it gets sorted and I take all the information you’ve given us, chew on it and put it into our print baking machine where we cook your images with love until they are perfectly done.

Lucifer

Miss Lucy, Customer Service

Lucy here, I am your liaison between software and the real human people that run this joint. If you have any questions, comments, issues, concerns, you can talk to me. I’ll make sure that your issues are taken care of and that someone living and breathing helps you.

 

Contact Details

The HipstaMart corporate address is 74 Langton Street, San Francisco, CA 94103.

For Print Lab-related inquiries, the address is Color Services, 230 East Cota Street, Santa Barbara, California 93101.